We hope that you love your flowers as much as we do! Like any natural products flowers are perishable, and their longevity may be reduced depending on the indoor environment and other external weather conditions. We recommend cutting the stems on a sharp angle and changing the water every second day, as well as following care instructions carefully to prolong the life of your flowers. On average your flowers should last between 3 and 7 days.
In the event that your flowers have perished upon receiving them, please contact us immediately on (02) 9262 6970 or by emailing us at email@example.com between 7:00am and 7:00pm Monday to Friday. Please note we may ask you to send through images of the original flowers in order for us to arrange a store credit or resend you fresh flowers. If images are unavailable or the original flowers are disposed of, we are unable to arrange this.